Letter to customer with unauthorized hook change

To whom it may concern!


On (day / date) our service engineer / service partner was onboard the vessel M/V “xxxxxxxxx” for an annual inspection of the life boats. During the inspection we found that the lifting hooks on the boats have been changed without our involvement.
These unauthorized changes have made the prototype certification of the lifeboat void and invalid and the boats are no longer certified and have lost the approval!

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